RETURNS ARE EASY

Check the return policy under the collection you purchased your product from.

Include your Name, Address, Order Number and Reason for Return in your email request. Send information to shopjnchicago@gmail.com.

Additional Return Information

Tax and shipping is non-refundable. A 20% re-stocking/processing fee will be applied to all returns. Return shipping and insurance is the responsibility of the customer.

  • You can cancel an order for a full refund as long as the item hasn't shipped.

  • If your item has arrived damaged, please contact us right away. We will then issue a refund once the item is returned back to us.

  • Most items cannot be exchanged, we can only offer a refund if your item is defective.

  • If you received the wrong item we will issue a refund and have you return the item back to us with a provided shipping label.

Email shopjnchicago@gmail.com to arrange for the safe return of the items. Please be sure to include your Name, Address, Order Number and Reason for Return in your email request.

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